Frequently Asked Questions

How does it work?

Browse for your dress of choice, select the date you would like to receive your dress and the length of rental, add to cart, select your delivery method and purchase!

Once your rental period is over, simply put your dress back in the box it arrived in, attach the pre-paid return label and send it back.  If you selected return in person, return it on the last day of your rental period.  

What is included in the cost?

In addition to the base rental fee, the cost includes dry cleaning of the garment.  For formal dresses/gowns, dry cleaning fees range between $40-$60.

Do you offer try-ons?

Try-on is available by appointment only - please send us a message. If you select Toronto local pick-up, you have 24 hours to try on your dress.  If you are not happy with the fit, you can return the dress within 24 hours for a refund (please see the refund policy for more info).

Do I need to dry clean the dress?

No dry cleaning needed! We will handle all dry cleaning on your behalf.

How long can I rent a dress for?

Our standard rental time is 4 days (Thursday - Monday). You can also select an extended rental time of 7 days for an added cost.

What day should I select on my order?

Our standard first day of rental is Thursday.  For Saturday or Sunday events, this allows delivery or pick up at least 2 days prior to the day of your event.  Reminder, you are selecting the day you would like to receive the dress, not the day of your event. If you would like to select a different first day of rental for your order, please send us a message.

What if a dress is too long for me?

Send us a message!  For some styles, we can offer complimentary hemming. Unfortunately we cannot allow customers to hem any garments. If you are concerned about a dress being too long, we suggest opting for one of the midi styles!

What if the garment I ordered doesn’t fit?

We provide as much information as we can regarding the fit of a rental garment and we highly recommend double-checking the measurements before placing an order. We cannot take responsibility if you choose a size or item which does not fit you. If you are unsure about sizing, we would recommend opting for a brand you have tried on and know your size!

For Toronto local pick-up orders only, dresses can be returned within 24 hours of pick-up for a full refund. Dress must be unworn and in pick-up condition to be eligible for a refund.

Can I iron or steam the garment?

Please do not iron the garment, however you are welcome to steam the garment using a steamer setting intended for the garment's material.

Can I alter the garment?

No changes or alterations can be made to any of the garments. If any changes or alterations are made we will have to charge you the full retail value of the dress, in addition to any rental fees already paid.

What if I damage or lose the garment?

Please handle the garment with care in order to keep the dress in rental shape for the next customer. We always recommend adding the additional rental insurance to your order.  For minor damages (small rips along seams, loose threads and small stains), if you have purchased the additional rental insurance, you’re covered! If you choose not to purchase the rental insurance you will be charged for any minor repairs needed upon return of the dress. The extent of damage and cost incurred is up to our discretion.

Please contact us immediately if you lose or damage a dress in any way. Unfortunately, if the dress is not repairable or lost, you will be charged the retail value, in addition to any rental fees already paid, as per our terms and conditions.

Don’t see what you’re looking for?

Send us a message including your dress of choice (brand and size) and we’ll see what we can do (depending on demand)! Contact us.

Where do you ship?

We currently ship across Ontario and to British Columbia. If you are located in a different province, please send us a message!

Additional questions about any of the dresses?

Send us a message

Interested in renting out pieces in your closet to earn?

Send us a message about becoming a lender on Best Dressed.